Privacy Policy
Last Updated: April 2026
At RaazClub, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our platform.
1. Information We Collect
1.1 Information You Provide
When you register and use RaazClub, we collect:
| Category | Data Collected |
|---|---|
| Identity | Name, date of birth, gender |
| Contact | Email address, mobile number |
| Address | Residential address, city, state, PIN code |
| Financial | PAN card, bank account details, UPI ID |
| Verification | ID documents (Aadhaar, Voter ID) |
1.2 Information Collected Automatically
When you访问 our platform, we automatically collect:
- Device Information: Device type, operating system, browser
- Usage Data: Pages visited, games played, time spent
- Location Data: IP address, approximate location
- Log Data: Access times, error logs, referral URLs
1.3 Cookies & Tracking
We use cookies and similar technologies to:
- Remember your preferences
- Analyze platform usage
- Improve user experience
- Prevent fraud
You can manage cookie preferences in your browser settings.
2. How We Use Your Information
We use your personal information for:
| Purpose | Legal Basis |
|---|---|
| Account management | Contractual necessity |
| Processing transactions | Contractual necessity |
| KYC verification | Legal obligation |
| Customer support | Legitimate interest |
| Marketing communications | Consent |
| Fraud prevention | Legitimate interest |
| Legal compliance | Legal obligation |
| Service improvement | Legitimate interest |
3. Information Sharing
We may share your information with:
3.1 Service Providers
- Payment processors (for transactions)
- Identity verification services (for KYC)
- Cloud hosting providers (for data storage)
- Customer support tools
3.2 Legal Requirements
We may disclose information when required by:
- Court orders or legal processes
- Regulatory authorities
- Law enforcement agencies
3.3 Business Transfers
In case of merger, acquisition, or sale, your information may be transferred to the new entity.
We never sell your personal information to third parties.
4. Data Storage & Security
4.1 Storage Location
Your data is stored on secure servers located in:
- India (primary)
- Singapore (backup)
4.2 Security Measures
| Measure | Description |
|---|---|
| Encryption | 256-bit SSL/TLS encryption |
| Access Control | Role-based access, 2FA for staff |
| Monitoring | 24/7 security monitoring |
| Audits | Regular security audits |
| Backup | Daily encrypted backups |
4.3 Data Retention
| Data Type | Retention Period |
|---|---|
| Account Data | Duration of account + 5 years |
| Transaction Records | 7 years (legal requirement) |
| KYC Documents | 5 years after account closure |
| Support Tickets | 3 years |
| Marketing Consent | Until withdrawal |
5. Your Rights
You have the right to:
| Right | Description |
|---|---|
| Access | Request a copy of your personal data |
| Correction | Request correction of inaccurate data |
| Deletion | Request deletion of your data (subject to legal requirements) |
| Restriction | Request restriction of processing |
| Portability | Receive your data in a portable format |
| Objection | Object to certain types of processing |
| Withdraw Consent | Withdraw consent for marketing communications |
To exercise these rights, contact us at [email protected]
6. Cookies Policy
6.1 Types of Cookies
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Platform functionality | Session |
| Preferences | Remember your settings | 1 year |
| Analytics | Understand usage patterns | 2 years |
| Marketing | Personalized advertisements | 90 days |
6.2 Managing Cookies
You can control cookies through:
- Browser settings
- Our cookie consent banner
- Third-party opt-out tools
Note: Disabling essential cookies may affect platform functionality.
7. Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing personal information.
8. Children's Privacy
RaazClub is not intended for users under 18 years of age. We do not knowingly collect information from minors. If we discover that a minor has provided personal information, we will delete it immediately.
9. International Data Transfers
If we transfer data outside India, we ensure:
- Adequate data protection measures
- Compliance with applicable laws
- Contractual safeguards with recipients
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be:
- Posted on this page with an updated date
- Notified via email for significant changes
- Effective immediately upon posting
11. Contact Us
For privacy-related inquiries:
| Contact Type | Details |
|---|---|
| Privacy Team | [email protected] |
| Data Protection Officer | [email protected] |
| General Support | [email protected] |
| Live Chat | Available 24/7 |
Address:
RaazClub Gaming Pvt Ltd
[Registered Address]
New Delhi, India
By using RaazClub, you acknowledge that you have read and understood this Privacy Policy.
© 2026 RaazClub. All rights reserved.